Privacy Policy of Quasar Pix
Quasar Pix is committed to protecting your privacy. This Privacy Policy describes how we collect, use, process, and disclose your information in connection with your access to and use of our services, which include AI-powered image analysis, object recognition and labeling, visual content tagging, confidence score generation for AI analysis, custom AI model training for visual data, API integration for image processing, cloud-based image storage and management, and visual data analytics and reporting.
1. Information We Collect
We collect various types of information to provide and improve our services.
1.1. Information You Provide to Us Directly:
- Account Information: When you register for an account, we may collect your name, email address, company name, and other relevant contact details.
- Content Information: When you use our AI image recognition tools, you upload images or visual data. This content is processed by our systems to provide the requested services (e.g., object recognition, labeling). We treat this content as highly confidential and process it as per our service agreements.
- Communications: When you communicate with us via email or other channels, we collect the content of your communications and our responses.
- Payment Information: For paid services, we collect payment details, typically processed by a third-party payment processor. We do not store full credit card numbers on our servers.
- Customer Support: Information you provide when contacting us for customer support.
1.2. Information We Collect Automatically:
- Usage Data: Information about how you access and use our service, including API calls, features used, timestamps, and error logs.
- Device Information: Information about the device you use to access our service, such as IP address, browser type, operating system, and unique device identifiers.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information, enhancing your user experience.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To provide, operate, and maintain our services.
- To process your visual data for AI image recognition, analysis, and custom model training as per service agreements.
- To improve, personalize, and expand our services.
- To understand and analyze how you use our services.
- To develop new products, services, features, and functionality.
- To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes.
- To process your transactions and manage your orders.
- To find and prevent fraud.
- To comply with legal obligations.
3. How We Share Your Information
We do not share your personal information with third parties except in the limited circumstances described below:
- Service Providers: We engage third-party service providers to perform functions on our behalf, such as hosting, payment processing, analytics, and customer support. These providers have access to personal information needed to perform their functions but are bound by confidentiality obligations.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, prevent fraud, or ensure the safety of our users or the public.
- With Your Consent: We may share your information with your explicit consent or at your direction.
Regarding the visual data you submit to our services for AI processing, this data is strictly used for the purpose of providing the service to you and is not shared with other customers or used for general model training unless explicitly agreed upon in a separate contract.
4. Data Security
We implement robust technical and organizational security measures designed to protect your information and visual data from unauthorized access, loss, misuse, or alteration. These measures include encryption, access controls, regular security audits, and secure infrastructure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for visual data processed by our AI services is determined by your service agreement.
6. Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. Please contact us at the address provided below.
7. International Data Transfers
As a company operating globally, your information, including personal data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Quasar Pix
1776 Constellation Way, Suite 400
San Francisco, CA 94107
United States